COMO PRIVACY POLICY

Last Updated: [14/11/2025]

This Privacy Policy explains how QF Apparels Sdn Bhd (Company No. 1095810-K) (“COMO”, “the Company”, “we”, “our”, or “us”) collects, processes, uses, stores, and protects personal data in accordance with the Personal Data Protection Act 2010 (PDPA). By accessing como.life, using our services, submitting information, or making a purchase, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

COMO is committed to managing personal data responsibly and securely, and we ensure that all processing activities comply with applicable laws and the principles of data protection, confidentiality, and integrity.


Collection of Personal Data

COMO may collect personal data when you interact with our Website or services. Such data may include your name, contact number, email address, postal address, account information, order history, transaction details, feedback or inquiry records, and any information voluntarily provided during registration or participation in communications, newsletters, or promotional activities.

Payment-related information submitted during checkout is processed directly and securely by our authorised payment service providers, including ToyyibPay and Atome. COMO does not store or retain any credit card, debit card, or instalment payment details. When you select Atome as your payment method, the personal and transactional data necessary for instalment processing will be transmitted directly to Atome in accordance with Atome’s own privacy policy and security requirements.

Additionally, technical and behavioural information such as IP addresses, device identifiers, browser type, access timestamps, and website usage patterns may be collected automatically through cookies or similar technologies to improve system performance and user experience.

Failure to provide necessary personal data may result in COMO being unable to fulfil your order or provide certain services.


When Personal Data Is Collected

Personal data may be collected in various circumstances, including when you:

  • Use or browse our Website;

  • Create an account or update account details;

  • Place an order or select a payment method such as ToyyibPay or Atome;

  • Communicate with our customer service team;

  • Subscribe to our newsletters or marketing materials;

  • Participate in surveys, promotional campaigns, or feedback activities;

  • Interact with our Website through cookies or analytics tools.

Any personal data voluntarily submitted in communication with COMO may also be collected and retained as required for operational or legal purposes.


Use of Personal Data

Personal data collected by COMO is processed for legitimate business purposes, including but not limited to:

  • Processing, verifying, and completing online purchases;

  • Arranging delivery and providing status updates;

  • Managing returns, exchanges, refunds, and after-sales support;

  • Maintaining records of transactions, payments, and account activities;

  • Facilitating instalment payments selected through Atome, including verification and authorisation;

  • Responding to inquiries, feedback, or complaints;

  • Conducting internal analysis, performance monitoring, and market research;

  • Enhancing Website functionality, user experience, and service quality;

  • Communicating promotional updates, product launches, campaigns, or operational notices;

  • Preventing fraud, security breaches, or misuse of the Website;

  • Complying with statutory, regulatory, or audit requirements.

All processing activities will be carried out in accordance with the PDPA and, where applicable, based on your consent.


Disclosure of Personal Data

COMO does not sell, lease, or trade personal data to any third party. Personal data may, however, be disclosed to authorised parties strictly for the purposes stated in this Privacy Policy. Such parties may include:

  • Courier and logistics service providers appointed to deliver orders;

  • Payment service providers, including ToyyibPay and Atome, for processing payments and instalment transactions;

  • IT, system, and analytics service providers supporting Website operations;

  • Professional advisors such as auditors, legal counsel, or regulatory authorities;

  • Entities involved in business restructuring, mergers, acquisitions, or asset transfers, subject to appropriate safeguards.

Third parties receiving personal data from COMO are required to protect the information with appropriate technical and organisational measures and may only process such data for authorised purposes.


Protection and Storage of Personal Data

COMO implements strict administrative, technical, and physical safeguards to protect personal data from unauthorised access, alteration, disclosure, loss, or misuse. These measures include controlled access, secure servers, encryption standards (where appropriate), regular system monitoring, and internal data protection protocols.

Payment information processed via ToyyibPay or Atome is transmitted through secure, encrypted systems governed by each payment provider’s security policies. COMO does not store or handle sensitive financial credentials.

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or operational requirements. Once retention is no longer required, the data will be securely deleted or anonymised.


Transfer of Personal Data Outside Malaysia

Certain service providers engaged by COMO may store or process personal data on servers located outside Malaysia. You consent to the transfer of your personal data outside Malaysia where such transfers are required for the operation of services, payment processing, business continuity, or system functionality. All cross-border transfers will be conducted with safeguards consistent with PDPA requirements.


Links to External Websites

The Website may contain links to external websites operated by third parties. COMO does not control, endorse, or assume responsibility for the content, policies, or security practices of external websites. Accessing such websites is undertaken at your own risk, and we encourage you to review the privacy practices of any external sites you visit.


Cookies and Tracking Technologies

The Website may use cookies and similar technologies to enhance functionality, analyse user behaviour, maintain session information, and improve service delivery. Cookies may record device details, preferences, and browsing patterns. You may disable cookies through your browser settings; however, this may impact certain Website functionalities.


Your Rights Under the Personal Data Protection Act 2010

Under the PDPA, you have the right to request access to your personal data, request correction of inaccurate or incomplete information, withdraw consent to data processing (subject to legal or contractual limitations), and request clarification regarding how your data is used.

All requests must be submitted in writing to the contact details below. COMO reserves the right to apply statutory exemptions or impose reasonable administrative requirements in processing such requests.


Amendments to This Privacy Policy

COMO may revise or update this Privacy Policy at any time to reflect legal changes, business developments, or operational needs. Any modifications will take effect immediately upon publication on the Website. Continued use of the Website after such changes constitutes acceptance of the revised Policy.


Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact us at:

QF APPARELS SDN BHD (1095810-K)
No. 18, Jalan Bukit Permai Utama Tiga,
Taman Industri Bukit Permai,
56100 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur
Email: online@comostore.cc
Phone: 013-933 3335